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How can I protect my business during an outbreak?

3/20/2020 (Permalink)

bilogical organizm highlighted in green with black bacgroud We can help you be proactive and sanitize your home or business.

How can I protect my business during an outbreak like Coronavirus?

With the recent outbreak of the Coronavirus, many people are scrambling to ensure their property is protected. There is a consistent rise in business owners/parents/caregivers interest to ensure that facilities are taking every precaution to prevent any widespread outbreaks. In this article, we will cover what  the Coronavirus is, how you can protect yourself, and how SERVPRO can provide assistance with cleaning and disinfection. 

So, What is the notorious Coronavirus and how does it spread? 

Coronaviruses are zoonotic, which means they are transmitted between animals and people. This virus can cause a variety of symptoms and can lead to a more serious prognosis when introduced to infants, the elderly, and those with weakened immune systems. Once transmitted to humans, other humans can spread the virus through respiration such as coughing and sneezing. 

How can I protect myself, my family, my employees, and my customers?

Pathogens can rarely be seen or detected with the naked eye; but surfaces, toys, furniture, door knobs, etc are often carriers for communicable disease. When it comes to decontaminating surfaces and airborne Infectious diseases, it’s important to call on a professional that is trained & certified in biohazard remediation including the disinfecting of infectious disease. Surface cleaning is not enough these days, and unfortunately the average consumer does not fully understand the products and the chemical components behind the products intended usage. So many products we use and are familiar with are not used properly, and thus get rendered ineffective which is not the case.

How can SERVPRO help during the Coronavirus?

SERVPRO of East Raleigh/Zebulon offers thorough cleaning and disinfection services for schools, hospitals, and commercial properties. We have a passion for the prevention of illness through proper cleaning and sanitization. Our crews are always ready to go in their PPE to ensure the buildings in our community are safe to enter. 

Our disinfectants & virucides are EPA, FDA, and OSHA compliant, they have a very low toxicity rating, and are effective against the most common disease and odor-causing organisms, including MRSA, HIV-1 (AIDS virus), Influenza A2, Avian Flu, VRE, TB, Herpes, to name a few. The CDC is recommending a labeled Hospital Grade disinfectant with claims against similar type organisms to COVID19. SERVPROXIDE has demonstrated effectiveness against viruses similar to COVID19 on hard non-porous surfaces. This product can be used against COVID19 when used in accordance with the directions for use against Norovirus Feline Calicivirus** and Canine Parvovirus, Strain Cornell-780916, ATCC VR-2016** on hard, non-porous surfaces. In addition, SERVPROXIDE currently has EPA approved claims for Feline Coronavirus (Strain WSU 79-1683, ATCC VR 989**) and Canine Coronavirus (Strain 1-71, ATCC VR-809**). More product specific information can be obtained on the TDS & SDS.

Call SERVPRO of East Raleigh/Zebulon today to ensure you have a proper disease control prevention strategy moving forward to help support a healthy and safe atmosphere. (919) 250-0455

We are Cleaning Experts

3/18/2020 (Permalink)

organisms floating with the words in orange reading "here to help" We can help you take preventative measures for your home or business.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, we can help!

Protecting Your Business From High Winds

3/5/2020 (Permalink)

Missing shingles on a roof Damage to roof shingles in Auburn, NC

Types of Damages During Hurricanes

Owning a business in Auburn, NC requires you to be prepared for the sudden onset of storms and other natural disasters. Hurricane damage can be devastating to your business and stressful to deal with. Here you can learn about what types of damage are most common during hurricanes and how you can lessen the impacts of high winds.

Damage to your exterior walls, windows, and doors.
Damage to your property's grounds and outbuildings.
Damage to your roof shingles, roof sheathing, and roof-mounted items such as HVAC units, skylights, and pipes.

Fortify Your Grounds
Hurricane damage affects not only the physical building of your business but also the outdoor areas. Don't forget to take steps to secure your grounds before a major storm. If you have any storage units or outbuildings, ensure that they are properly anchored. Then you can move all of your equipment into these areas for protection. Secure items on your grounds such as dumpsters, signs, and fences - and move them to an indoor area if they are not secure. Take care to keep trees and large shrubs on your property pruned and healthy so they are harder to uproot.

Brace Your Building's Exterior
Windstorms can cause considerable damage to your building, especially if you have not taken precautions. Your roof, exterior walls, windows, and doors will take the brunt of many storms with high-velocity winds. To keep your building as safe as can be, make sure the outside of your building can handle what nature throws at it. You should have regular inspections to ensure that your shingles are up to code and fitted properly and that all roof-mounted items are properly secured. Before a large storm, check that your building is sealed and windows are protected. Your entry doors should be triple-hinged and secured with a deadbolt.
Even the most prepared business can feel the effects of hurricane damage. If your business is hit by a major storm, call a professional water damage restoration team to help you recover as seamlessly as possible.

Home Safety: Preventing Cigarette Fires

2/19/2020 (Permalink)

Image of cigarette in man hand with smoke. Keep your home safe with these cigarette safety guidelines

Home Safety: Preventing Cigarette Fires

It may come as a surprise, but each year, cigarettes continue to cause thousands of fires in homes. Cigarette fires can lead to lingering odors and even structural damage to your property. Don't let your Willow Spring, NC, home fall victim to this danger. If you or your guests must smoke, follow these safety guidelines and puff responsibly.

  • Smoke outdoors
  • Stay alert
  • Secure ashtrays

Avoid Indoor Smoking
Though indoor smoking is banned from many public places, this is not the case for private residences. You are allowed to smoke inside your own home, of course, but it leads to offensive, lingering odors as well as potentially dangerous situations. An ashtray fire can lead to a devastating blaze that will require professional fire and smoke damage remediation. A simple rule of permitting smoking only outside can prevent a lot of issues. Your home is full of flammable items such as paper and fabric that are susceptible to flames and odors.

Avoid Distracted Smoking
Smoking while distracted leads to cigarette fires on a regular basis. If you or your guests are going to smoke, be sure to stay alert. Don't smoke while you are tired or if you have taken a medication or other substance that inhibits your awareness. You run the risk of falling asleep with a lit butt and this can catch your home on fire. When you smoke, be sure to fully and properly dispose of any burning remains. Don't just toss your stubs into the grass or on the ground. You must use a properly filled ashtray and douse the butts with water before you empty them into a trashcan.
Smoking may not seem as prevalent as it used to be, but cigarette fires still happen each year. Keep your home safe with these cigarette safety guidelines. Know who to call for fire cleanup in case of an emergency, as accidents do happen.

Why Is Black Water Problematic?

2/14/2020 (Permalink)

Flooded neighborhood Category 3 water comes from several sources inside and outside your home

Why Is Black Water Problematic?

If you're home in Wendell, NC, recently experienced water damage, it's important to consider the source and type of moisture that invaded your rooms. While some liquid comes from clean pipes, other forms fall into a class known as black water. This exposure is troubling; the residence becomes flooded with heavy loads of bacteria and fungus, creating a major hazard for your family. You'll need expert help to clean it up properly.

1. Where Does It Come From?

Category 3 water comes from several sources inside and outside your home. Should a pipe break or a toilet overflow, think about the reason. If it happens from sewer backups and or busts, the house now has feces, food and urine in high concentrations. If that spills into your walls and floors, you have a breeding ground for microbes. In addition, when major storms or heavy flooding push sea or river water indoors, your spaces now have dirt, small animals and bacteria. Immediately seek the assistance of a professional water damage restoration company.

2. Can Other Fluids Become This Problematic?

Gray water is anything that may have some food particles or bacteria, but in small levels; thus, it is considered relatively clean. This includes overrun dishwashers, lingering standing water or clogged toilet clogs spills that do not have feces — think appliance or utility leaks. These turn into black water when they are not treated quickly and properly and the microbes fester for too long.

3. How Should You Handle This Issue?

Make sewage cleanup a priority. Allow a team to inspect the property, determining the extent of pollution. Not only can they dry out the impacted sections but they also have tools to sanitize the walls, floors and your personal belongings. Bleach alone cannot penetrate to kill the infestation. Much of the walls, baseboards and flooring may need to be torn out. This is to eliminate exposure and maximize disinfection.
Don't wait if you suspect black water entered your property. You need the pathogen-infected material removed and new items installed.

Steps To Minimize a Business Interruption

1/29/2020 (Permalink)

Generator parked in the outside of a building. Commercial water restoration services concept Commercial water damage in Zebulon, NC

The purpose of business interruption insurance is to protect a company from an event that shuts down operations. Individual policies may differ, but most policies cover the expenses related to not having a revenue stream come in because a company cannot sell its products for a temporary time frame. Without this coverage, a company could face bankruptcy or go out of business. Flooding in Zebulon, NC, is a disaster that could close the doors of a company for an extended period of time. In the case of large water damage events, such as a hurricane or tornado, a business could take weeks or even months to resume operations again.
Ways To Limit a Business Interruption
For nearly all companies, and especially for a small business, a quick return to business is critical. A fast response by trained water mitigation professionals can limit expenses, prevent many forms of damage and speed up the recovery process from flooding. Experienced workers with the right equipment can limit damages in the following areas:

  • Attention to sensitive electrical components such as computer systems
  • Awareness of the potential for mold growth
  • Knowledge of procedures to contain black water from a broken pipe that carries sewage
  • Attention to a "restore if possible and replace if necessary" mentality
  • Focus on quick and complete water removal

All of these steps could reduce expenses and shorten the time of a business interruption. The ability to limit the cost of an insurance claim could result in a better deal on premiums for the policy.

Steps To Clean Up After a Storm

Whether large or small, a flooding event poses unique challenges for crews. A fast, proven procedure, and the training to tackle the unexpected, is a big help. The initial inspection and damage assessment provides the groundwork for a rapid recovery. From there, the crew can put together a plan to remove water, clean and sanitize the building and allow business as usual to return.

What To Do When Your Tenant Complains of Mold

1/23/2020 (Permalink)

Woman holding her head while watching mold on the corner of the roof of the house Mold growth in Garner, NC

Four Steps You Should Take As the Landlord

Mold cleanup is the responsibility of the landlord or property owner as long as a property issue caused the mold. For example, if a leaky water line or pipe break caused the mold problem, then it is the responsibility of the landowner. However, if a tenant left food sitting on a counter that molded over and spread to the surrounding area, then that is the tenant's responsibility. Regardless, when a tenant files such a complaint, there are four steps you should take as the landlord.

  1. Touch base
  2. Take pictures
  3. Get testing
  4. Hire a remediation company

Touch Base

The most important thing for you to do is respond to their complaint promptly. When dealing with mold, it is likely best to respond within 24 hours because it is an environmental and a potential health concern.

Take Pictures

Next, go to their apartment and photograph the area of alleged mold growth. During your visual inspection of the space, take note of anything that may have caused the issue. You will eventually need to determine liability for mold cleanup. However, do not be accusatory or insulting.

Get Testing

Once you have documented the scene and determined the validity of their complaint, contact an environmental testing service to determine the legitimacy of the threat. You may want a company to perform surface and air tests to determine if mold spores are present and the level of contamination.

Hire a Remediation Company

Last, if the results of the testing are positive for mold, then you should find a reputable mold remediation company in Garner, NC, and hire them for the removal. Since mold removal can take anywhere from three to seven days, depending on the level of mold contamination, the tenant will likely have to vacate their apartment.
While mold cleanup is not always the responsibility of the landlord, it is your responsibility to take tenant concerns seriously. Therefore, if contacted about a possible mold problem, return tenant complaints quickly, take pictures, get testing and hire a remediation specialist if necessary.

5 Ways SERVPRO Can Help You After a Disaster

1/23/2020 (Permalink)

Business Communication Connection People Concept Did you know that we are a Preferred Vendor for many insurance companies

5 Top Reasons SERVPRO Is Recommended for Restoration

After a disaster at your Knightdale, NC, company your insurance adjuster may recommend you contact SERVPRO for restoration. They are a preferred vendor for a number of insurance providers for several reasons. Here are the top five.

1. Quick Response Time

Choosing a local preferred restoration company can mean there’s a quick response time when a disaster occurs. All the equipment needed for most restorations should already be available allowing them to get to work as quickly as possible.

2. Ability to Pretest

Many restoration crews will have the ability to pretest for damage which can help the same time and money. This process is usually used after a fire but swabbing with a chemical pad and using the results to determine if and how much smoke damage has occurred.

3. Electronic Inventory System

Another reason your insurance adjuster may recommend SERVPRO is that their electronic claims system can help make it easier to document damage and repairs. This system can be used to keep track of itemized lists and photographs, as well as a restoration progress report.

4. Can Repair Various Damage Types

When it comes to a disaster you may find you have to make an insurance claim for several damage types. A restoration company is often trained to deal with various damage, including flooding, mold, fire and storm issues.

5. Quality Results

Working with a preferred vendor can help ensure quality results. These vendors have to meet 21 separate guidelines which have been set in place to help achieve a job done to an industry standards best.
Your insurance adjuster may recommend a restoration team such as SERVPRO for several reasons. They have a quick response time, the training to handle various damage types, and the ability to pretest for damage. They also have a useful electronic claims system. Working with them can help ensure quality results after repairs.

Are Chemical Drain Cleaners Safe for Home Use?

12/13/2019 (Permalink)

Drain cleaners are so common that nearly every homeowner has used one at some point

Ways That Chemical Drain Cleaners Can Damage Your Plumbing

If you’re like most homeowners, when facing a clogged drain in your Raleigh, NC, home, you reach for a chemical drain cleaner. Effective and affordable, these chemicals are the go-to for most people. What few of them realize, however, is that this quick-fix solution may lead to long-term problems. That’s because not every chemical cleaner is safe for pipes. Keep reading to learn some of the top ways chemical drain cleaners can damage your plumbing.

How Pipe Cleaners Work

Marketed under several familiar brand names, most chemical cleaners work by generating heat to loosen the clog. The most common types of pipe cleaners include the following:

  • Caustic cleaners – often contain lye
  • Oxidizing cleaners – often contain bleach
  • Acid cleaners – generally available to plumbers only

All have clear benefits but also lots of potential drawbacks.

Hard on Pipes
Perhaps the biggest drawback to these types of cleaners is their chemical effect on pipes. When used frequently on older pipes, they can cause pipes to break down, warp or even melt.

Environmentally Damaging
Another drawback is that these materials, once done with the clogged drain, go down the drain and into the water supply where they can cause harm. These chemicals can erode septic systems overall too.

Dangerous to Children and Pets
These cleaners are very dangerous if swallowed but can also cause damage other ways. They’re known for releasing noxious fumes that can burn eyes and mucous membranes, as well as damage skin. For a family with children or pets, using this type of cleaner can be an accident waiting to happen.
Drain cleaners are so common that nearly every homeowner has used one at some point, and they’re generally fine for an occasional clogged drain. However, if you find yourself reaching for one more than once in a blue moon, it’s probably best to call a plumber or sewage cleaning specialist to get down to the root of your problem.

FAQ About Mold

11/27/2019 (Permalink)

Mold spores exist around us virtually everywhere and are essentially harmless

Frequently Asked Questions About Mold

Almost everyone has seen mold at some point in their lives. Mold is often seen on bread; however, it’s also common to find mold underneath and behind wet areas such as sinks, refrigerators and air conditioning units. Mold thrives on moisture which is why it’s common to see active mold growth near sources of water. Here are some additional answers to frequently asked questions about mold.

How Can I Control Mold?

Individuals often feel helpless when they find mold in their Eagle Rock, NC, home. Fortunately, mold can be controlled in your home with the following tips:

Decrease the humidity in your home to below 60%. You can use an instrument, called a hygrometer, to measure if you have high humidity.
Dry wet areas immediately or at least within 24-48 hours.
Fix leaks around windows and doors.
Add insulation to exterior walls and windows to reduce condensation.
Have a professional check your heating and cooling system. Your system should be properly sized and maintained in order to remove moisture from the air.

What is Mold?

Mold is classified as a fungus because it’s main source of energy doesn’t come from the sun. Mold growth begins when fungi, such as mold and mushrooms, feed off of nutrients from other sources. Mold spores exist around us virtually everywhere and are essentially harmless. Unfortunately, when mold spores attach to a wet spot they can grow into dangerous levels and cause water damage.

When Should I Consult a Professional?

It can be tempting to feel like you can take care of mold on your own; however, mold remediation specialists have the training and equipment necessary to properly restore your home to safe conditions. If you find any signs of mold in your home, contact a specialist. They have the proper knowledge and tools to safely contain, filter, remove and clean the mold in your home.
Understanding what mold growth is and how you can prevent it is important. Remediation and restoration are possible with the help of a mold remediation specialist.